Terms and Services
We’re always thinking about our clients and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have a clear policies, to ensure that business runs smoothly and you, along with everyone else, get the proper treatment and service.
By continue to use this website you agree to our terms and policies. If you do not agree please do not proceed.
PLEASE ARRIVE ON TIME!
Arriving on time, or 5 minutes before your appointment, ensures that you will receive the complete service you paid for and reserved. We reserve the right to refuse service to anyone for any reason to protect our clients, business, and staff. Including a nail fungus condition, or even arriving more than 15 minutes late. We try our best to notify you if we are running behind. Please notify us if you are running behind. We may only complete partial service if you do run late.
If you left a deposit and come to your appointment more than 15 minutes late, the deposit that you left will NOT be refunded back to you and it will not be counted as store credit.
Booking, Deposit & Cancelation Policy
In order to book an appointment we require a credit card entry to confirm and secure your appointment. We can take deposits or credit card holds from clients prior to your appointment to secure your booking. Deposits are 50% of the total service cost which payable with credit card, Venmo, Apple Pay, Zelle, and cash. Deposits are NOT REFUNDABLE unless you provide more than 24 hour notice. We have a strict 24-hour cancellation policy. We will charge your credit card on file if the client will not provide 24 hour notice. It is at our discretion to charge for lateness more than 15 minutes. We reserve the right to cancel any appointment without refund of deposit in which the client is late more than 15 minutes. Our booking policy doesn’t only protect our business but ensures fair treatment to all our clients and our technicians. When cancelling last minute we loose the opportunity to book another client and our technicians are left with no work. Thank you for your understanding.
If you do not leave a credit card or a deposit for your booking or appointment, we reserve the right to cancel your appointment without notice. However we always make multiple attempts to contact our clients and let them know in advance that we may have to cancel if we do not hear from them.
If you have a “no show” on your account you will be charged the full amount if you want make another future appointment.
We understand that sometimes bookings need to be changed, so we can accommodate the changes your booking as long as you give us 24 hours notice. Your deposit can either be refunded or held for your next booking.
Product Orders & Shipping
We want to thank you for purchasing your products through our website. From the day you place the order for your products we have up to 5 business days to ship the item. We will of course do our best to ship it immediately, but we want to leave room for error.
Payments & Gratuity
All tips for the technicians and beauticians must be paid with cash only. We do not accept personal checks. We accept all major credit cards along with Venmo, Zelle, Apple Pay and Cash. There is a small fee of 3.99% that will be applied to any order paid by credit card online or in store.
Refunds & Service Guarantee
We do not issue refunds for any service or products. We do offer store credit instead. We have a strict 3 day service guarantee for all reasonable issues that may occur. If there is a problem with the work of any kind we will be happy to redo the work as long as we are notified of the issue within 3 days. We may ask for photos.
Copyright and Trademark
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.Brooklynbeautylounge.com. The collective work includes works that are licensed to www.Brooklynbeautylounge.com Copyright 2025, ALL RIGHTS RESERVED. Permission is granted to electronically copy and portions of this site for the sole purpose of placing an order or service with www.Brooklynbeautylounge.com or purchasing www.Brooklynbeautylounge.com You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.Brooklynbeautylounge.com or to purchase www.Brooklynbeautylounge.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Brooklyn Beauty Lounge Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site. Brooklyn Beauty Lounge is a registered trademark company.
Indemnification
You agree to indemnify, defend, and hold harmless www.Brooklynbeautylounge.com and Brooklyn beauty lounge Inc., its officers, directors, employees, renters, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. Brooklyn beauty lounge Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Contacting Us
Messages and calls left outside our business hours or public holidays will only be attended to the following morning of the next business day.
Security
We take your privacy seriously. We never give out your private information to anyone for any reason.
Privacy Policy
This Privacy Policy describes how Brooklyn Beauty Lounge (“we,” “us,” or “our”) collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us (“Consumers”). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.
By accessing or using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.
We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. By entering your phone number, you are agreeing to receive text messages from us. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.
Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.
Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries.
Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.
Website Improvement: We may use your information to analyze and improve our website’s functionality, content, and user experience.
3. Sharing Your Information
We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances:
Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.
Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.
Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.
4. Your Choices and Rights
You have the following rights regarding your information:
- Access: You can request access to the personal information we hold about you.
- Rectification: You can request corrections to inaccuracies in your personal information.
- Deletion: You can request the deletion of your personal information, subject to legal obligations.
- Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
5. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the “Last Updated” date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.